![]() Just wanted to update on our situation.After battling with this problem for over a month now. ![]() Can anyone think of an alternative to this that might possibly be the cause or the cure? I really don't understand why It is working in the USB 3.0 and not in the 2.0. The one thing I did try and it is a long shot, is I used the USB 3.0 port this last time and it seem to be responding well to that, It has worked but I am still unsure about deploying them like that. I have the current drivers installed for the reader, the current version of Imprivata, and Windows is up to date. I have tried numerous different settings for the reader with no luck. Its like it is forgetting the drivers, however if you login without the reader and check the device manager, the drivers are installed and it says the device is working properly. The reader is not available unless you unplug the USB and plug it back in. The machine recognizes that the readers are there, but when a user logs off or shuts down the next time the machine goes to the login screen. They have ran flawlessly across XP, Vista, and WIn7 until this point. We have always ran the combination of Imprivata software and Upek eikonTouch figerprint readers. ![]() So, I have been troubleshooting this problem for over a week my company recently purchased new machines, which happen to be HP Touchsmart PC's. ![]()
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